Shipping Policy
Order Processing
Orders are processed within 1–2 business days of receipt. You will receive a confirmation email with your order details, followed by a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates
Free standard shipping is included on every order within the United States. No minimum purchase is required.
Estimated Delivery Times
- Standard shipping: 3–7 business days within the contiguous United States
- Orders to Alaska, Hawaii, and U.S. territories may take 7–14 business days
Delivery times are estimates and are not guaranteed. Weather, carrier delays, and high-volume periods (such as holidays) may affect delivery times.
Shipping Region
MyFlexBoard currently ships only within the United States. We do not offer international shipping at this time.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can track your package through the carrier's website. If you do not receive tracking information within 3 business days of placing your order, please contact us at orgchart@myflexboard.com.
Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund at no additional cost to you.
Lost Packages
If your tracking shows delivered but you have not received your package, please check with neighbors and household members first, then contact us. We will work with the carrier to locate your package or send a replacement.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at orgchart@myflexboard.com or +17033839200. We can update the address only before the order has shipped.
Contact
For any shipping-related questions, please contact us at orgchart@myflexboard.com or +17033839200, Monday through Friday, 9 AM – 5 PM ET.